Managed Services

Overview

Tekrosta Managed Services provides end-to-end operational ownership of cloud and platform environments, ensuring systems are reliable, secure, optimized, and cost-efficient.

We combine 24x7 operations, SRE practices, security, governance, and FinOps to deliver continuous value across the lifecycle.

1. Core Operations (Run the Platform)

24x7 Support

What we provide

• Round-the-clock monitoring and support.
• L1 / L2 / L3 support model.
• On-call escalation and global coverage.

Key capabilities

• Real-time alerting and monitoring: We monitor your environment continuously and flag issues as they happen.
• Incident response within defined SLAs: Incidents are acknowledged and worked on within agreed response times.
• Continuous service availability: Round-the-clock coverage helps keep your services up.

Business value

• Reduced downtime: Problems are spotted and handled quickly, limiting disruption.
• Faster issue resolution: Tiered support and clear escalation get the right engineer on an issue sooner.
• Always-on system reliability: Your systems have a dependable operations team at any hour.

Incident Management

What we provide

• Structured handling of production issues 

Key capabilities

• Incident detection & alerting: Monitoring picks up issues automatically and notifies the right people straight away.
• Severity classification (Sev1, Sev2, Sev3): Each incident is rated by business impact, so the most critical issues get the fastest response.
• Runbooks and playbooks: Documented procedures guide responders through known issues consistently and quickly.
• Root Cause Analysis (RCA): We investigate why an incident occurred, so the underlying cause is fixed and not just the symptom.
• Post-incident reviews: After major incidents we review what happened and agree improvements.

Business value

• Faster recovery (lower MTTR): Structured response shortens the time taken to restore service.
• Clear communication during outages: Stakeholders receive timely, plain-language updates on status and next steps.
• Continuous learning and prevention: Lessons from each incident reduce the chance of repeats.

Service Reliability (SRE Practices)

What we provide

• Engineering-driven operations focused on reliability and automation

Key capabilities

• Infrastructure as Code (IaC): Infrastructure is defined in code, making it consistent, reviewable and quick to rebuild.
• Automation & self-healing systems: Routine fixes and recoveries are automated, so many issues resolve without human involvement.
• Observability (logs, metrics, traces): Rich visibility into system behaviour helps us understand and resolve problems fast.
• Error budgets & reliability targets: Clear reliability goals balance stability with the speed of delivering change.

Business value

• Reduced manual effort: Automation takes over repetitive operational tasks.
• Improved system resilience: Systems tolerate failures and recover faster.
• Safer and faster deployments: Automated, well-monitored releases carry less risk.

Service Performance Framework (SLA / SLO / SLI)

Definitions

• SLI: Metrics (uptime, latency, error rate)
• SLO: Target performance (internal goals)
• SLA: Customer commitment (contractual)

What we provide

• Define, track, and report service performance

Business value

• Measurable accountability: Clear metrics show how services are performing against commitments.
• Alignment between IT and business expectations: Everyone shares the same definition of good service.
• Data-driven improvements: Performance data shows where to focus effort.

2. Reliability & Resilience (Keep Systems Safe)

Backup & Recovery

What we provide

• Automated backups across compute, database, and storage.
• Periodic restore testing

Capabilities

• Snapshots, AMIs, DB backups: Regular backups of servers, machine images and databases protect your data.
• Point-in-time recovery: Data can be restored to a specific moment, such as just before an error occurred.
• Disaster Recovery planning: We design and document how services will be restored after a major outage.

Key metrics

• RTO (Recovery Time Objective)
• RPO (Recovery Point Objective)

Business value

• Protection against data loss: Your data is safely backed up and recoverable.
• Faster recovery from failures: Tested restore procedures shorten downtime.
• Business continuity: Your business can keep operating through disruptions.

 Patch & Upgrade Management

What we provide

• Regular patching and upgrades 

Capabilities

• Security patching: Security fixes are applied promptly to close known vulnerabilities.
• OS and dependency updates: Operating systems and software components are kept current and supported.
• Rolling / blue-green upgrades: Upgrades are applied in stages or in parallel environments so services stay available.

Business value

• Reduced vulnerabilities: Timely patching narrows the window attackers can exploit.
• Stable and secure systems: Regular maintenance keeps environments healthy.
• Minimal downtime during upgrades: Upgrade methods are chosen to avoid interrupting users.

 3. Security & Compliance (Protect the Platform)

Security Operations

What we provide

• Continuous monitoring and threat detection. 

Capabilities

• Vulnerability management: We identify, prioritise and track vulnerabilities through to resolution.
• Security alerts and response: Security events are triaged and acted on quickly.
• Risk mitigation: We recommend and apply controls to reduce your exposure.

IAM & Governance

What we provide

• Controlled and secure access management.

Capabilities

• Least privilege access: People and systems get only the access they need, and no more.
• Role-Based Access Control (RBAC): Access is granted by job role, making it simpler to manage and audit.
• Periodic access reviews: Regular reviews remove outdated or excessive permissions.

Quarterly Security Activities

• Security audits: Regular checks confirm that controls are in place and working.
• Risk assessments: We identify and rank risks to your environment each quarter.
• Threat modeling: We examine how attackers might target your systems and plan defences accordingly.
• Compliance checks: We verify alignment with relevant standards and policies.

Business value

• Reduced security risk: Ongoing security work keeps exposure low.
• Compliance readiness: You are better prepared for audits and regulatory reviews.
• Strong governance posture: Clear policies, controls and reviews build confidence with customers and regulators.

 4. Governance & Architecture (Standardize & Improve)

Cloud Governance

What we provide

• Policy definition and enforcement 

Capabilities

• Resource tagging strategy: A consistent tagging standard so every resource can be identified by owner, purpose and cost.
• Cost and ownership visibility: A clear view of who owns what and what it costs.
• Compliance alignment: Cloud policies are mapped to the standards your business must follow.

Well-Architected Reviews (Quarterly)

What we assess

• Reliability.
• Security.
• Performance Efficiency.
• Cost Optimization.
• Operational Excellence

Outcome

• Risk identification: Reviews surface weaknesses across each of the five areas assessed.
• Improvement roadmap: Findings are turned into a prioritised plan of actions.

Business value

• Continuous platform maturity: Regular reviews steadily raise the quality of your platform.
• Alignment with cloud best practices: Your environment stays in line with proven cloud provider guidance.

5. Cost Optimization (FinOps)

Pre-Sales FinOps (Plan Phase)

What we provide

• Cost estimation and business case development.

Capabilities

• TCO analysis (on-prem vs cloud): We compare the full cost of staying on-premises with the cost of moving to the cloud.
• ROI modeling: We estimate the financial return of the investment.
• Workload sizing and assessment: We size resources to actual needs so estimates are realistic.

Business value

• Informed decision-making: Decisions are backed by clear numbers.
• Avoid over-provisioning: Right-sized plans prevent you paying for unused capacity.
• Strong financial justification: A clear business case helps secure stakeholder approval.

Run Phase FinOps (Managed Services)

Cost Optimization

• Right-sizing resources: We match resource sizes to real usage.
• Removing idle infrastructure: We find and remove resources that are running but not being used.
• Savings plans / reserved instances: We recommend commitment-based pricing to cut the cost of steady workloads.
• Storage lifecycle optimization: Data moves automatically to lower-cost storage tiers as it ages.

Budgeting & Forecasting

• Budget definition by team/project: Budgets are set for each team or project, so spending has clear owners.
• Cost alerts and guardrails: Alerts and limits warn you before spend exceeds plan.
• Usage-based forecasting: Forecasts use real usage trends to predict future costs.

Reporting & Insights

Monthly reports include:

• Cost breakdown: Spend broken down by service, team or project.
• Usage trends: How consumption is changing over time.
• SLA performance: How services have performed against agreed targets.
• Optimization recommendations: Specific actions to reduce cost or improve efficiency.
• Anomaly detection: Unusual spending spikes are flagged early.

Business value

• Financial transparency: Everyone can see where cloud money goes.
• Continuous cost control: Ongoing optimization keeps spend in check.
• Predictable cloud spending: Budgets and forecasts reduce billing surprises.

 6. How It All Comes Together

Tekrosta Managed Services delivers a closed-loop operational model:

• 24x7 Operations + Incident Management → Keep systems running.
• SRE Practices → Reduce failures and improve automation.
• Security & Governance → Ensure compliance and control.
• Backup & DR → Protect against outages and data loss.
• FinOps → Optimize cost continuously.
• Quarterly Reviews → Drive ongoing improvement.  

Tekrosta Managed Services ensures your cloud runs 24x7, stays secure, recovers from failures, and is continuously optimized for performance and cost.